Challenge
Vanguard Pharmacy selected iVend retail because they needed a long-term technology partner who could provide a flexible, powerful solution for their business that could grow with them and work with their retail-pharmacy business model
Vanguard Pharmacy were previously using Retail Pro to manage their POS, inventory, and other retail operations. The previous POS presented many challenges with frequent downtime due to database crashes and poor after-sales support. There were issues of limited system memory, and slowdowns in processing speed led to queues during high traffic. Vanguard Pharmacy had no visibility over business results, so they never knew if the campaigns they ran delivered benefits.
Solution
When dispensing medication, pharmacies must manage the complexity of general retail as well as adhere to regional and national regulations. Vanguard Pharmacy now has one unified management platform that provides one view of how many products are in stock and where which has helped in enhancing the overall customer experience.
The automation of the system has decreased manual effort and saved the company time that was previously spent on mundane activities. Based on previous purchase data, the POS can make automated cross-selling recommendations. The user interface can be tailored to specific user roles and permissions.
“It is impossible to overstate the importance of technology solutions in a sector where competition is constant. CitiXsys and their Gold Partner Ciphlex Inc. consider customer input seriously and put clients’ problems into action. We have experienced this, and it has really satisfied us as customers.”
Ojo-Thomas Blessing, IT Project Lead, Vanguard Pharmacy.
Vanguard Pharmacy can now better serve its customers thanks to iVend Retail POS
• Industry: Pharmacy | • Region: Nigeria, West Africa | • Solution: iVend Point of Sale (POS) | • Number of Stores: 14 | • Number of POS: 30 | • No. of Employees: 300 | • Deployment: On-Premise
Results
iVend Retail has been of invaluable help to Vanguard Pharmacy. They, along with their implementation partner, Ciphlex Inc., ensured that the implementation was swift and simple. Vanguard Pharmacy experienced considerable gains in customer and sales data integrity, processing speed, customer happiness, and, finally, revenue growth.
“It is impossible to overstate the importance of technology solutions in a sector where competition is constant. CitiXsys and their Gold Partner Ciphlex Inc. consider customer input seriously and put clients’ problems into action. We have experienced this, and it has really satisfied us as customers.”
Ojo-Thomas Blessing, IT Project Lead, Vanguard Pharmacy
The staff’s ease of use, customer and sales data accuracy, processing speed, customer satisfaction, and eventually an increase in revenues are all indicators of how well a new solution is implemented. After iVend Retail was put into place, each of these had a favorable effect. Vanguard Pharmacy experienced significant growth in several sectors.
• Time Savings 23% | • Data accuracy as a result of the replication engine improved by 50% | • Gross Profit increased by 10% | • Customer checkout speed improved by 20% | • Increase in employee satisfaction 25% | • Increase in customer satisfaction 20% | • Inventory savings 30%
Via: www.ivend.com
